FAQs

Q: What are the lead times?

A: Lead times are dependent on the size of the order. Smaller orders can be air-freighted within 4-7 working days.

Q: Are products available immediately?

A: All products are made to order as the factories do not hold stock.

Q: What are the payment terms?

A: 50% deposit is required upon acceptance of the quote with the outstanding 50% due before the bill of lading is issued to the client.

Q: Why do you ask for a 50% deposit?

A: Due to the fact that these products are currently under huge demand, factories require this deposit to keep up with the purchase of raw materials needed to make the products. The deposit also secures your place in the production line.

Q: Which payment methods do you accept?

A: We only accept wire transfers.

Q: Do you have quality certifications?

A: Yes. We have all relevant documentation for clients. Clients may request this from us.

Q: Are you able to provide FDA certifications for the products?

A: We are able to provide FDA certifications. If a product does not have one, it means that a FDA certification is not required for that product.

Q: Are you able to provide CE certifications for the products?

A: We are able to provide CE certifications. If a product does not have one, it means that a CE certification is not required for that product.

Q: Is the price negotiable?

A: The price is non-negotiable.

Q: Can Stoltz One get the air freight prices for me?

A: Air freight prices can be obtained upon request, and will be charged over and above the unit price.

Q: Can hand sanitiser be shipped via air freight?

A: No. Hand sanitiser can only be shipped via ocean freight.

Q: Who will need to handle customs and clearance of my order?

A: Clients are responsible for all customs and clearance duties. We can assist with a freight forwarder or importer that can handle these duties on behalf of the buyer, at an additional charge.

Q: How do I secure my order?

A: Once a quote is accepted by the client, a 50% deposit is required to secure the order. No orders will be secured without a deposit.

Q: What does the Stoltz One supply chain process look like?

A: Please see the infographic below that describes our supply chain process.